FAQ
Frequently Asked Questions (FAQs) – LuxeCurated
Welcome to our FAQ page! We know you might have some questions, so we’ve gathered the most common ones right here. If you don’t find what you’re looking for, feel free to contact us—we’re always happy to help!
1. How long does shipping take?
We offer fast and reliable shipping worldwide!
- United States: 7-14 business days
- International: 14-31 business days
Processing times vary, but we’ll do our best to get your order out as quickly as possible.
2. How can I track my order?
As soon as your order ships, we’ll upload your tracking information and send you an email with the details. You can check your order’s status anytime on our Track Your Order page.
3. What is your return policy?
We want you to love your LuxeCurated purchase! If you’re not 100% satisfied, you can return your item within 30 days of delivery for a refund or exchange. The item must be unused and in its original packaging. Visit our Returns & Refunds page for more details.
4. What should I do if I receive a damaged or incorrect item?
Oops! We’re so sorry for the mix-up. If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery with your order number and a photo of the issue. We’ll make it right ASAP!
5. Do you offer international shipping?
Yes! We ship worldwide. International shipping times range from 14 to 31 business days, depending on the destination. Please note that customs processing times may vary.
6. Can I cancel or change my order after placing it?
We try to process orders quickly, so if you need to make changes or cancel, please contact us within 12 hours of placing your order. Once an order is shipped, we’re unable to modify it.
7. What payment methods do you accept?
We accept all major payment methods, including:
✔ Credit & Debit Cards (Visa, MasterCard, American Express, Discover)
✔ PayPal
✔ Apple Pay & Google Pay
Your payment information is always secure with us!
8. Will I have to pay customs or import duties?
International orders may be subject to customs fees, duties, or taxes, which are determined by your country’s regulations. Unfortunately, LuxeCurated has no control over these charges. We recommend checking with your local customs office for more details.
9. I still have questions—how can I contact you?
We’d love to help! You can reach us through our Contact Us page or email us at bettybesem@gmail.com Our friendly team will get back to you as soon as possible!
We hope this helps! Happy shopping, and thank you for choosing LuxeCurated—where quality meets affordability! ✨
FAQ
Have Questions? Find Answers Here
How Long Does Shipping Take?
Shipping cost and time vary depending on the shipping destination and the number of items. The shipping fee with show up at the checkout page
How Long will it take to ship my order?
Shipping might take 5-10 business days depending on the number of items
I want to return or replace my Order
Returns are accepted within 30 days of receiving your order.
Items must be unused, in original packaging, and in resellable condition.
Some items, such as personalized products, final sale items, and hygiene-sensitive goods, are non-returnable.
To start a return, please contact us with your order details via phone or email
We will provide you with return instructions, including the return shipping address.
I'll like to cancel my order
You may cancel your order within 12 hours of placing it for a full refund.
After 12 hours, your order may already be in processing or shipping, and we may not be able to cancel it.
To cancel your order, please contact us as soon as possible:
When Will I Get My Refund for a Canceled Order?
- Approved cancellations will be refunded within 3–5 business days to your original payment method.
- Refund processing time may vary based on your bank or payment provider.
Couldn't Find Your Answers?
You can't find the information you are looking for, we are here to help you. Please contact us with your specific questions or concerns